Terms and Conditions HOLIDAY HOME - Hotel Pension1. Before arrival client should:
· Inform hotel about arrival time to hotel (e.g. 15-16). We kindly ask you for this information also for standard Check in time: 11.00 - 18.00 hod. Arrivals outside of these hours require prior arrangement with hotel We either confirm that someone will expect client at arranged time or we will send info & instructions for easy "Self Check in". Without prior arrangement we do not guarantee check in without waiting or other complications.
· Re-confirm reservation 1 day before arrival (by phone, e-mail, SMS). Not necessary, if guaranteed by credit card or pre-paid.
· Receive Access Code & instructions for "Self Check in" at reservations "Self Check in only" at arrival. If you have not recieved them by e-mail or SMS, please, contact us immediately by phone, SMS, WhatsAPP - +420777142417-6 or by e-mail. Without the Access Code you will not to get in!
2. Prices, discounts & payments
· Prices for accommodation and other services are published on hotel websites. The customer, however, is bound especially by the price stated in confirmed offer or in the Voucher.
· Offered fiscounts are ususally conditioned by fulfillment of certain conditions. If client fails to meet the conditions will lose entitlement to the discount.
Types of discounts:
a) discount for more nights stay - 4+, 7+ & 10+ (may not be valid, if stay is shorten)
b) various optional discounts - pre-payment, cash payment, payment at certain moment & etc.
· Credit card info (if provided) serves to secure booking only. No charge is made in advance!
· Services marked (*) can be paid just on site, in cash. (parking, breakfasts - external services)
· Cash is accepted in CZK, EUR or USD. Price in EUR or USD depends on actual exchange rate. In case of substantial change of exchange rate since booking date, price in EUR or USD can be recalculated.
3. Cancelation conditions
Customer is entitled to cancel his reservation anytime prior to arrival. Cancellation can be done in written form (letter, e-mail, fax), but also by phone call with reception or owners Time of cancellation is determinated by the date and time, when the cancellation was passed to hotel.
a) Standard reservations:
· until 16:00 of the day prior to arrival – no fee
· after 16:00 of the day prior to arrival – price for 1st night
· in case of „No show“ - 100% of the price of ordered services
· at TOP season dates & for groups can be different cancellation conditions (minimum stay, cancellation 3 or more days in advance, fee 100% of package)
b) For "Nonrefundable" reservation there is no possibility of cancellation or change of reservation. Client has no right to a refund in case of cancellation or change of reservation!
4. Room type & number of person
Due to small capacity of hotel we guarantee only room type corresponding to selected number of persons in the room. The option of more beded room for less persons is intended just for case that "less beded rooms" are already not available.
Discount calculated in online form (for optional discount) is valid only in case that all standard beds in room are used. The discount is related to number of used beds in room.
These terms & conditions are integral part of the booking and the Voucher. They are valid for HOLIDAY HOME - Hotel, Pension at Americká 37, 120 00, Prague 2 from 1.1.2016 and come into operation once customer sends electronic reservation request from hotel webpage or he has accepted the offer.